Concern Resolution Manager is an Integrated Healthcare Information Management system for patient advocates to track and report patient concerns to significantly improve the patient concern resolution process..

Benefits

• Interfaces with any health information system
• Assist with CMS Guidelines
• No duplicate data entry
• Report on any field in the database providing limitless reporting· Integrates into your existing email system for automatic alerts & reminders
• Customized forms· Integrates with facilities’ custom letters
• Sophisticated security ensures privacy within your organization and HIPAA compliance
• Eliminate inefficient & time consuming paper systems

Quickly & professionally respond to patient complaints.

Healthcare organizations are looking for innovative ways to provide improved customer service in an increasingly competitive marketplace. Is your resolution process currently paper based? Conserve your valuable time by automating your complaint resolution process and improve your reporting capabilities at the same time.

Concern Resolution Manager provides accurate tracking by focusing attention on patient concerns (i.e. complaints). A letter or email response can be sent using our system. Patient Concern Tracker securely assigns responsibility to each issue by utilizing status reports on any field. With reminders every patient is insured a timely & thorough response in order to meet CMS Guidelines.

Concern Resolution Manager interfaces directly with Meditech so that all relevant information is readily available and appropriate customer service responses become clear. No typing of duplicate data fields (name, SS#, address, admit date, d/c date, etc.) occur thereby simplifying and speeding data entry.

Extensive security ensures that although multiple users can access only the concerns relevant to that user (dept.). All users are assigned to specific issues and have no access to issues they’re not assigned to.

Features

•Customized reports
•Security levels based on departments
•Manager view, only able to view their respected areas
•Quick implementation
•Track your costs

How it works

•Multi user data entry
•Report on any field in the database
•Tracks patients, departments, MD’s, managers, etc.
•Streamlined secure data entry (HIPAA compliant)
•Will provide end user training & continued support